FREE, CVPM Qualified Webinar

Are you frustrated with no-show after no-show? Have you set aside time in your jam-packed schedule for new clients, only to have them not show up? During such busy times, nothing is more frustrating than appointment no-shows, especially when you have a waitlist a mile long. Our latest webinar has all the tips you need to banish no-shows and fill your appointment schedule—and your lobby—with on-time clients.
Get Your Learn On Now

5 Tips to Prevent Appointment No-Shows

  • 30 minutes

  • 1/2 Credit Hour

  • 5 actionable tips

Here's what you'll learn:

  • Review the confirmation process across your appointment-scheduling channels

  • Make cancelling and scheduling easier for your clients and your team

  • Outline your client policies regarding new client scheduling and how no-shows are handled

  • Gather data on clients who fail to show up for appointments

  • Ask for a commitment from clients to call back and let you know if they can’t make it

Instructors

Founder of Vet2Pet, DVM Expert Category: Loyalty Programs Dr. Stacee Santi

Dr. Stacee Santi is the CEO and founder of Vet2Pet App Builders, where she developed a strategy to connect with clients and improve patient care through the development of a personalized custom app for veterinary practices. Stacee earned her DVM from Colorado State University in 1996. With over 20 years of clinical experience in small animal and emergency practice, Stacee brings an “in-the-trenches” approach to innovation and solutions for veterinary teams. She has served as a medical advisory consultant for NVA for 5 years, medical director for a general/ER AAHA-accredited practice in Colorado and is currently President of the Colorado Veterinary Medical Association, as well as Chairperson for their Telehealth Task Force. Stacee is regarded as a key opinion leader on mobile applications and veterinary reward programs. FUN FACT: Stacee is the former roller-skating champion of New Mexico.

DVM Expert Category: Digital Marketing Dr. Caitlin DeWilde

Dr. Caitlin DeWilde is a practicing veterinarian and founder of The Social DVM, a consulting firm devoted to helping veterinary professionals learn, manage and grow their social media, online reputation and marketing strategies. She specifically enjoys working one-on-one with “veterinary peeps” to help them find practical and creative solutions that work for their specific practice or brand’s needs. She is a graduate of the University of Illinois College of Veterinary Medicine and a recipient of their Outstanding Young Alumni Award. She is also an alum of the AVMA’s Future Leaders Program, and currently sits on the Missouri Veterinary Medical Foundation board. In her free time, she enjoys travel, photography, and of course, the many hilarious corgi and cat-related videos on social media. FUN FACT: Caitlin is one of the co-authors of the Vets Against Insanity game series!